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I have been a timeshare owner at Villa Del Palmar for many years. I made a reservation at Villa Del Palmar Cancun with my 2 bedroom timeshare about 2 to 3 months ago. I made a change to the reservation 2-3 weeks ago and was given my confirmation. Fast forward to this...
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Anonymous
PEMCO

Specificity would have been great! What do you own: Elite Residence Club; Villa Preferred Access; VPA Club; Gold; or Loreto? I assume you do not own a Cancun membership. Wh...

Have you considered a class action law suite since there are number of dissatisfied customers? Is anyone an attorney or married to an attorney or have a good friend who is an attorney? Need 100 words. Misrepresentation Fraud Disingenious Poor customer service Difficult...
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Anonymous
PEMCO

You don’t need just any attorney. To be successful you need an attorney: (1) licensed to practice in Baja California Sur, NayariT, Jalisco, or Quintana Roo; (3) experience pr...

#1175779
Reply to reviews
I made the foolish mistake of joining them. When I emailed them to get answers to simple questions, they claimed not to be able to find my account. They kept asking for more information, which I provided and still claim not to be able to locate an account. They refuse...
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1.0
#1135130
Reply to reviews
Beware, if you don't call and tell UVC you want your points rolled over they will charge you $200 "for not making a phone call"?! No reminder email, no reminder phone call..... just $200 for a phone call that their CUSTOMER must make. When you pay for the timeshare...
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Anonymous
Joanne Morier

I got a phone call yesterday telling me I had won a holiday through Universal Vacations but they wanted $250 pp before I could claim my prize. I just thought it was a scam as ...

2.1
I didn't like
  • Unreasonable points rollover process
#1010823
Reply to reviews
I find it very disappointing that as a member of UVC for several years, we are unable to book a trip to this hotel and are being told that there is no availability; however, if I go on the Villa Del Palmar website, there is total availability that week. Customer...
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Anonymous
Anonymous

Think of "Villa del Palmar (VDP)" and "Universal Vacation Club (UVC)" as two separate entities. UVC Club is the sum total of memberships sold by VDP's sales team. When you p...

3.0
#984389
Reply to reviews
While on Vacation At Secrets in Punta Cana I attended a UVC presentation. It gave me a 2 Night 3 Day free Vacation. When I called I asked to extend my vacation package to more nights. They said I needed $199 dollars plus $20 dollars. Indicated to them I first wanted to...
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I didn't like
  • Vcr not honoring their agreement
#964155
Reply to reviews
This group has just gone down hill. you cannot ever get your week and always have to stay at substandard older locations. Then when u arrive and go to say Arco it is empty and or only people who are NON owners are occupying the premises. They NEVER give u an upgrade...
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Anonymous
PEMCO

Your complaint provides insufficient information. Did you request to occupy your home resort 11 months before the first date of occupancy? If you waited until 4-6 weeks befo...

Anonymous
Dissapointed

Same thing happens if you try and exchange your week with Interval, another big scam they *** you into paying for, only off season resorts available, nothing during good times...

#689784
Reply to reviews
I was a member since 2007. recently I was talked into paying upwards of 11k to upgrade to points. I got home and called interval to see if what they said was true .. I would be able to trade into higher standard resorts.. well not true I am out 11k for almost exactly...
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1.7
I liked
  • I always liked the staff i tipped good
#672687
Reply to reviews
I purchased a 2 Bedroom, 2 weeks approx 15 years ago. The last time I went there, the quality of the resort has deteriorated and I refused to stay in the room allotted. I had to pay $800 extra to stay in the main hotel area,which is all tile and very clean. The added...
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Anonymous
Anonymous

They have someone called the Fixer that oils the squeaky wheels.You just have to b****h in the correct places.

I didn't like
  • All the rules
  • Inflexibilty
  • Too bad too sad attitude
#587535
Reply to reviews
This is a horrible, greedy, lying company. Do not buy a timeshare from them. It's cheaper to rent a week. They are not loyal to their paying timeshare owners. You will never be able to book at villa del arco only at the villa del palmar. You can book at a cheaper rate...
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1.0
#562182
Reply to reviews