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I made the foolish mistake of joining them. When I emailed them to get answers to simple questions, they claimed not to be able to find my account. They kept asking for more information, which I provided and still claim not to be able to locate an account. They refuse...
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1.0
#1135130
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Beware, if you don't call and tell UVC you want your points rolled over they will charge you $200 "for not making a phone call"?! No reminder email, no reminder phone call..... just $200 for a phone call that their CUSTOMER must make. When you pay for the timeshare...
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2.1
I didn't like
  • Unreasonable points rollover process
#1010823
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I find it very disappointing that as a member of UVC for several years, we are unable to book a trip to this hotel and are being told that there is no availability; however, if I go on the Villa Del Palmar website, there is total availability that week. Customer...
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Anonymous
Anonymous

Think of "Villa del Palmar (VDP)" and "Universal Vacation Club (UVC)" as two separate entities. UVC Club is the sum total of memberships sold by VDP's sales team. When you p...

3.0
#984389
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Timeshare Promise Review

Universal Vacation Club
#495302
They will lie to you and tell you anything you want to hear. Watch out for Gareth. We were promised an every year timeshare, only to find out it was every other year. Big ripoff. Beware!! Don't get sucked into their trap.
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While on Vacation At Secrets in Punta Cana I attended a UVC presentation. It gave me a 2 Night 3 Day free Vacation. When I called I asked to extend my vacation package to more nights. They said I needed $199 dollars plus $20 dollars. Indicated to them I first wanted to...
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I didn't like
  • Vcr not honoring their agreement
#964155
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This group has just gone down hill. you cannot ever get your week and always have to stay at substandard older locations. Then when u arrive and go to say Arco it is empty and or only people who are NON owners are occupying the premises. They NEVER give u an upgrade...
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Anonymous
Dissapointed

Same thing happens if you try and exchange your week with Interval, another big scam they *** you into paying for, only off season resorts available, nothing during good times...

Anonymous
Anonymous

scary--- won't consider the villa group as a holiday option

#689784
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I was a member since 2007. recently I was talked into paying upwards of 11k to upgrade to points. I got home and called interval to see if what they said was true .. I would be able to trade into higher standard resorts.. well not true I am out 11k for almost exactly...
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1.7
I liked
  • I always liked the staff i tipped good
#672687
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I purchased a 2 Bedroom, 2 weeks approx 15 years ago. The last time I went there, the quality of the resort has deteriorated and I refused to stay in the room allotted. I had to pay $800 extra to stay in the main hotel area,which is all tile and very clean. The added...
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Anonymous
Anonymous

They have someone called the Fixer that oils the squeaky wheels.You just have to b****h in the correct places.

I didn't like
  • All the rules
  • Too bad too sad attitude
  • Inflexibilty
#587535
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This is a horrible, greedy, lying company. Do not buy a timeshare from them. It's cheaper to rent a week. They are not loyal to their paying timeshare owners. You will never be able to book at villa del arco only at the villa del palmar. You can book at a cheaper rate...
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1.0
#562182
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As an owner we paid our maintenance fees over 45 days ago and the resort is still unable to get their records correct to make a reservation. Don't buy from this club. Go elsewhere! We wish we never bought into this club and wasted good money. We have spent thousands...
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#544407
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Dear JIMMY: As you could fully appreciate, when one is not there in the flesh, there would be a natural apprehension in executing this type of business by distance. Therefore, it is extremely important to ensure clear communication at each point in the transaction, so...
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#503765
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