Universal Vacation Club Complaints and Reviews

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Universal Vacation Club
Main address: 404 Camino del Rio South Fourth Floor 92108 San Diego CA
Toll Free 1-800-852-4755 Direct (619) 683-74, (619) 209-5920, ClubMail@MyUVC.com
  • 32+1 mobile complaints
  • $61.2K claimed losses
  • $1.9K average
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They will lie to you and tell you anything you want to hear. Watch out for Gareth. We were promised an every year timeshare, only to find out it was every other year. Big ripoff. Beware!! Don't get sucked into their trap. Add comment

  • Jan 17
  • Travel Agencies
  • Aurora, Colorado
  • Uvc Membership
  • 1
  • 44

On June 28th, I foolishly bought a UVC membership and gave a $1000.00 down payment . I went to the hotel and did my research about UVC frauds and complaints and tried to cancel the next day. I went to the UVC to tell them I had other payments and priorities etc.. They told me that I could not get my money back when the paper said that under Mexican law I had 5 days. They said I was misreading it... Read more

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  • Feb 01, 2013
  • Hotels and Resorts
  • Puerto Vallarta, Jalisco
  • 7
  • 166

On March 29, 1989, I became involved in a timeshare nightmare that won’t go away. I purchased a timeshare club membership for a one bedroom fixed week during Springbreak in Puerta Vallarta, Mexico at the Villa Del Mar resort, Universal Vacation Club, indicated as owned by South Pacific Travel Ltd. I was also required to pay a yearly membership with Interval International in order to bank... Read more

Was this review helpful? 8 0

  • Nov 05, 2012
  • Tourism
  • Burbank, California
  • Los Arcos
  • 4
  • 365

On October 2, 2012, we two couples, attended a time share presentation with sales representative Valerie Knickle of The Villa Group, Universal Vacation Club, Villa Preferred Access, Beach Resort & Spa, Cabo San Lucas. An offer was made of two (2) studio units at the Villa del Arcos Resort. This offer was only made if we acted on their offer at that time. We accepted the offer and each couple paid... Read more

Was this review helpful? 9 29

  • Nov 01, 2012
  • Travel Agencies
  • Kalamazoo, Michigan
  • Villa Del Mar
  • 1
  • 201

A year ago, I fool heartedly went the Villa del Palmar in Nuevo Vallarta as most, for a promise for a free trip that would normally cost about $100. Jimmy Munoz was the *** man! He was slicker than soft butter. I had brain cancer related cognitive issues and he managed to get me to put down a deposit of $2000 stating that there was someone else waiting to buy the unit. ..the pressure tactics... Read more

Was this review helpful? 1 8

  • Jan 13, 2012
  • Hotels and Resorts
  • Miami, Florida
  • 1
  • 169

I reserved my two float winter weeks for 2012 for Oct and deposited them with Interval International. I am then told by II that UVC cancelled my reservations/deposits. I contacted UVC and was told that you had cancelled my Oct weeks and deposited May 2012 weeks!! The weeks are mine to reserve and deposit during the allotted times in my contract with UVC. If I deposit Oct weeks, then I have... Read more

Was this review helpful? 0 0

  • Jan 01, 2012
  • Travel Agencies
  • Portland, Oregon
  • Villa Del Arco Studio
  • 170

I purchased Villa del Arco in 2010. I made a deposit and created a loan. I had to pay for the first years maintenance fee even though I would not be going back to Mexico a second time in one year. Shortly after I returned home I lost my job and have not worked since. I tried to keep up with the payments but felt that it was just too much. They offered to reduce the payments for a few months... Read more

Was this review helpful? 2 6

  • Dec 07, 2011
  • Travel Agencies
  • Miami, Florida
  • Timeshare
  • 3
  • 161

I have been a member since 1988, they keep changing rules as they see fit, only to benefit themselves, never the customer. My advice, STAY AWAY FROM TIME SHARES!!! TOO LATE FOR ME, BUT NEVER AGAIN! They have changed the rules about rental pool, they used to send forms right out, now you have to call them each year and wait on the telephone after, of course, going through several recorded... Read more

Was this review helpful? 0 0

  • Nov 16, 2011
  • Hotels and Resorts
  • Boise, Idaho
  • Resort Com International
  • 102

I have been a member of UVC since 1994, they have ticked me off somewhat over the years, BUT THIS IS THE LAST STRAW! I made reservations on Monday, looked at my email confirmation Monday night, they put the wrong beginning date of our arrival by one day. I called the next morning at 8am to correct it. They did, UNTIL 6 HOURS LATER THEY CALL TO TELL ME I HAVE NO RESERVATION AT ALL. THEY MADE A... Read more

Was this review helpful? 0 1

  • Jan 18, 2011
  • Hotels and Resorts
  • Atkinson, New Hampshire
  • Villa Del Mar
  • 143

Don't get involved with this company. It is a scam and they won't let you out of your contract. I have emailed them, called them, faxed in requests to cancel my contract and I still get bills from them. I paid up my maintenenace fees last year and was told that satisfied my obligation to them and now I am getting maintenenace fee bills again. I called and was told I could cancel, as long as a... Read more

Was this review helpful? 2 0
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